Hi! I’m Jacob, a Service Designer from Gothenburg, Sweden.
This is where i aim at organizing my thoughts around a broad range of topics, mainly centered around Innovation, Services, productivity and other things that interest me. You can expect some blog posts, videos and an occasional review of an interesting book that i have read.
I hope you are having a great day!
Design as a catalyst for innovation
A couple of years ago I was asked to facilitate an innovation workshop for a large tech company. The format and scope were clearly defined from the start, it was…
Book Review: Good Services – How to design services that work
A review of the book Good Services by Lou Dorne
Mobility as a service is hard
Using the car industry as a model for creating digital service systems connected to physical products. Digitalization has enabled and is now increasingly forcing, traditionally product-focused industries to shift towards…
The Evil Escalation E-mail
I just almost committed one of the great evils of the 21st-century workplace. I almost sent an Evil Escalation e-mail. Imagine you have a hard deadline two days away and…